No service second time round

I have been a client of SA Home Loans now since 2017 having taken my bond with them. The service that I received from the consultant who assisted me with my application when I app**** was amazing and I was blown away thinking that this is probably how all the consultants at SA Home Loans are, but I was wrong. I have been trying to do a second bond application with them now for the past three months and what a nightmare it has been. The first time I sent my documents to the consultant who is sitting in Durban she had a don't care attitude and told me that the documents i sent to them are not acceptable even though I used the same documents to apply for my bond that was approved. i was told to wait a month and then re-apply, I did and then i was told by the consultant that because I made a big once off payment on an account of mine a few months ago they are taking that amount as a monthly payment for that particular account additional to what i am already paying for that account which is completely absurd as I was trying to shorten my payment term on that account and I don't make double payments every month on the account. Never the less I was declined for that reason? I cannot explain how angry I was not just at the decline but because I cannot fathom how someone can even come up with such a reason to decline my application, but also the lack of communication from the consultant and the absolute go to hell attitude that they had and the feeling of being a burden that I got every time I called her. Now I am re-applying again and after submitting all the documents that was requested from me, I cannot even get a hold of the consultant that is supposedly dealing with my application. There is just no communication, not even a reply to my emails to confirm that he received the damn documents. For me excellent customer service is extremely important not just at the initial sale but also the after sale's service. I thought that perhaps I just got unlucky with the consultants that i got but it would seem that everyone at the call centre in Durban has this ****py attitude. I suppose that I only have myself to blame, I was warned about SA Homeloans before and i disregarded those comments. Now I know for myself.