No service or response!

I have called numerous times to log a call out for the service provider to come and repair their workmanship they carried out on our last claim. On the first call approximately around 8am on Friday the 29th Dec 2017 I called in and logged the call. The lady told me the service provider "two oceans plumbing" would contact me to set up an appointment. At around 12pm I called again because no one had contacted me. The same lady again told me they would contact me. Again at around 3pm I called again, only to find out that you were closed. I have an emergency problem they geyser is leaking excessively and you just don't give a hoot! this is horrible service and I will be sure to inform all friends and family to stay very clear from any sort of business with SA Home-loans! When I receive my utility bill and have an excessively high water bill I will be holding SA Home-loans responsible. It is now the 2nd Jan 2018 and have not even received a call or follow up or anything! Pathetic service to say the least!