No sense of emergency or urgency when dealing with their clients.

The SA Home Loans department has the most useless unhelpful and inadequate staff. This ******* service I got to experience when my solar geyser burst in the early morning on a Saturday earlier this month. I called their emergency number and after not even trying a girl by the name of Matlali told me they had no plumbers to assist me. Needless to say I had no water and a house full of guests that whole entire weekend. Some 4 to 5 days later and after a couple of plumbers had been sent by SAHL and were unable to fix the geyser. SAHL gave me authorization so to say to get my own plumber to fix the problem. He was in and out of my house in less than 30 minutes and finally my family and I were able to enjoy a warm bath again. I tried to claim the money back and over 2 weeks ago and they still have the nerve to charge me R750 excess when their useless plumbers couldn't assist me at a time of emergency let alone fix my geyser. The useless employer at SAHL insurance is Darshen N and to date he has been unable to process my claim and doesn't return my emails or my calls. I've also tried to escalate the matter to a Supervisor but somehow I'm blocked by their employees who say they will fix the matter but nothing. I am fed up because this is my 2nd claim with SAHL insurance and twice I wasn't able to get help. I wanna cancel this insurance policy with immediate effect.