No heart for struggling customers!!!

Item: SA Home Loans
Rating: 1
Author: Lynn-Rae Marais

Definitely the worst bank to get a Homeloans with.

I opened my homeloan account with SA Homeloans in 2020 just before COVID. With the rising interest rates and the bond going up by R4000 within a year i asked SA Homeloans to assist us with getting some relief. From paying R6000 to paying close to R10000. I was told that they could not help us and that if we don't pay this amount they have no choice but to repossess the house. The house has been on sale for 2 years with not even 1 offer due to the high interest rates. Does SA Homeloans help cash strapt clients? NO. So if you are signing up with them make sure that you will be able to pay your bills because they don't offer any relief to customers. The ridiculous thing is that I am paying R9000 a month for a bond of R700000. R9000x12=R108000 per annum yet my bond is still sitting at R700000 and I've been paying this amount for 2 years. Banks are a ****!!!!Boycott SA Homeloands

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Replies (1)

SA Home Loans's replyOfficial

24 Jul 2024, 18:54

Hi Lynn-Rae. Thank you for taking the time to share your experience with us. We deeply regret to hear about the difficulties you've faced and the frustration you've experienced with your home loan. Your feedback is very important to us, and we sincerely apologise for any distress this situation has caused. We understand how challenging the past few years have been, especially with the financial strain brought on by rising interest rates and the broader economic impact of COVID-19. Our goal has always been to support our customers, especially during tough times, and it is disheartening to hear that we have fallen short in your case. We have escalated this to the relevant department and rest assured a consultant will be in touch with you to discuss in further detail.

SA Home Loans's reply24 Jul 2024, 18:54

Official