No assistance to insurance claims

We had a break-in on 15 December 2017. Doors, sliding doors and security gates (trellidors) was broken out of the walls to gain access. Motor gate damaged as well. Lodge the claim immediately, confirming contact details as well as e-mail addresses. I need to continuously follow-up on the status and when the repais will be done. Did not receive one single phone call from SAHL to give me feedback. Everytime I phone, I am informed that I was phoned and that they need me to get quotes. This after to date none phoned me. I have not received any phone call since 18 December 2017 when it was handed over from the emergency department to the normal insurance department. They have tried now again 3 times to gain access. The doors and security gates are not replaced yet and we feel very unsafe. This is unacceptable. When I have spoken to Darshen on Thursday 4 January, he informed me that he will phone the sub-suppliers/ contractors for feedback on the site visit and what was damaged. He said he will phone me back the same day. Guess what, still did not receive any phone call! Please assist as soon as possible!!!!!! Claim number CL ********** . Thank you!