Longer than a month waiting for claim to be solved

On the 16th November, the storm was flooding our entire house, garage and yard. Damaged was from carpets, concrete wall with slabs broken, kitchen cupboards, and 1 cupboard in the rooms is damaged. The 18th was David Buys from Cunningham & Lindsey, the assessor at our house to asses the damages. He was very helpful in all aspects. The claim was then handed through to SA Home Loans. David called me on the 4th Dec to tell me the claim was approved and would be paid out. Thereafter on the 7th <br> Dec Nykita Coetzee phoned me for the claim form to be filled out and sent back to her. I told her clearly not to email to my email address as for it is not working, and she can send it to my husband's email. With that said I gave her my husband's email address. On the 10th Dec I phoned Nykita for feedback, then only did she send it to my husband's email. On 11th I faxed it through, after calling again and only to find out the fax is too light, faxed it through again. Nobody phones me back in regards to feedback, or if they received the documents. And being told that Nykita was on leave so my claim had to wait till she was back at work. Very disappointed in the service and this taking so long.