**** to

<p>End of January 2017 a claim was put in with SA Homeloans Insurance for an aircon that blew/broke,.</p> <p>For weeks we were messed around with this claim, after numerous of follow ups with one excuse after the other day after day week after week .... Now in March we were eventually promised that claim has been approved and a payment made. 01 March 2017 , consultant Zanelle promised payment was done and this would reflect in 3 days. I said are you sure and can you provide POP she said she is sure but can not provide POP. Today 3 March 2017 after speaking to another consulant its evident Zanelle ****. I am disapointed in the service i have recieved from Zanelle and SA Home loans in which she represented. Why lie about the status of a claim? I feel **** to by SA Homeloans. Today after speaking to a supervisor, i feel less confident and not honoured as a client. Supervisor at first not happy about pulling voice recordings as requested by me. I feel its important to confront the supervisor for lieng! Its not good representation on SHL Insuance for their clients to recieve decievingly incorrect information. I am now still awaiting a call back to me told the REAL status of my claim. Iam very dispointed and feel direspected.</p>