Kicking the can down the road

I have a bond and home insurance with SA Homeloans. The insurance is extremely high as SA Homeloans was able to "value" the property, which I know suspect was a biased valuation, and the roof is thatch. Last year Nov/Dec we suffered damage to the roof, windows, etc after an unusually severe storm in Jhb.

I logged a claim in December and now, 3 months later, nothing has been done, not even a window repaired. SA homeloans seems to have an endless chain of authorisations and reassessments in terms of which they seem to hope to delay a claim long enough for it to fall away. I was told that everything would be resolved early last week, I have not had any communication since.

I couldn't be more disappointed after the excellent service I got on taking the home loan.