kicking a person when they down

I app**** for a second bond post divorce, to pay my ex husband his share of the house, dept consolidation and renovations. I have unfinished extentions. This was in April 2024 already and to date, still not registered as SAHL now, wants the renovations to be done prior registration. Sad part is, they don't cancel or give propper feedback and the bond already reflect on my credit report as pre registration. At this stage, I think they want me to cancel, to add additional cost to an already struggling client. I am with them for so long, I can't believe the treatment. To top it all, they boast to go the extra mile for government workers, but I havent seen anything except the 1% discount on interest rates. SAHL are really kicking a person when you on your lowest