Insurance complaint sa homeloans

Good day

This email serves as a compliant and request for disciplinary action. My ceiling board collapse on the 4th of June 2023 and I lodged a claim on the 4 th of June 2023. Within the the days of submission I waited a further 2 days for an assessor to come and review my property, bare in mind this was not done by SA home loan ( the agents tasked to assist in relaying information to me) it was pushed by myself, I made multiple calls after 6 days of evaluation. I called the cSAHome . Asking why no one is giving me fit back about my claim . I was told A Lee was on lunch but message was left by the receptionist, which I thought she was was going to phone me back .Anele did not phone back . The following day I called her , the receptionist Said , I must hold the line , she came back and me that said she just told me via email that she was awaiting for the assessor , who promised to sent it an hour after she checked him . I then told the receptionist, that I want to tal k to Anele, why is she telling her the message not me , because I have phoned her. After that she called me and told me she is waiting for the assessor. I ask her why she didn’t follow up with him since he said he was sending inan hour on that date I called her. Well after a day I gotten an email from Anele , saying she gotten the report . After that . I was told that office is doing their own evaluation I was going to be contacted within two days . But nothing. I called today. Camelem told me that’s my property, has a structural deficit . The essessor assessment, he told me my ceiling has to be done asap as it is dangerous to us , He further said he was going to remove all the ceiling and redo it .only when I sent an email copying in senior staff did my query get taken seriously, the assessor reviewed my property and advised that work needed to be done as soon as possible because the collapse was a danger to my family, you would think a statement like that my query would be taken seriously, no I had to wait a further 2 weeks for my claim to be even acknowledged and when it was acknowledged today I was given a lame rejection excuse over the phone, my claim was passed from one agent to another and not explained in detail to me, . The phone got cut I thought he was going to call me because he was still explaining to me but no I had to call again muse now requesting manager s email . I’m so upset about this I think it’s unfair for me to be under the circumstances where my ceiling became detrimental to my health I told everyone even the assessor that the air that is coming from the ceiling is make me sicker .I will be taking legal action but I would also like to call for disciplinary action be taken to Anele and Camelen .who did not do thier due diligence in informing, reporting and advising my claim, on time . Anele had an attitude too. please foward email to thier superiors and please revert with receipt of email, I am disappointed to say the least but not only that, I am infuriated that SA home loan would not take the safety of not only my property but my family into consideration. I did not build this house nor I did not approved it to be sold nd bought but SAhomeloan did. I’m also not a builder to know what is under my ceiling I bought it like this . Expecting you guys to fix this .

Awaiting response Gracia Jackson claim no CL ***