Insurance

I had an incident at my house on 04 February 2025, where the ceiling collapsed as it was very windy outside. I logged a claim and Vukani from SA Homeloans insurance was allocated my claim. The guy never called me to give feedback. I was told on 5 February via an sms that a service provider was appointed. I had to call the service provider to come out to access the damage. They came out on 7 February. They provided their report to SA Homeloans on 10 February. On 13 February, I called SA Homeloans to follow up twice, after the second call Vukani told me that he did not look at the report yet, 3 days later. On 13 February after i spoke to Vukani, he appointed another service provider based on the sms I received. I had to call the second service provider / assessor to come out. No action by the look of things from Vukani to get the assessors ro assist me. The assessor came out on 17 February, 4 days later. Today is 20 February, i have not received any feedback from Vukani. SA Homeloans insurance is providing the worst service ever. My home is a mess, we cannot even clean properly due to the ceiling hanging. I regret the day i used them.