Incompeted Service Providers which fall under SA Home Loans Insurance

On the 26th July I contacted SA Home loans because the geyser's element burnt and we were not able to get hot water. The claim was logged and they sent out someone to check what was wrong. The service provider sent by SA Home loans insurance reported that, We attended to the claim as requested and found a burnt element and thermostat caused by geyser not installed up to standard ,there is no Ant syphon loop on the installation. That means the previous service provider who came out to replace and install the geyser outside did not do a good job. I spoke to CAMELEN NAIDOO who was assisting me, but nothing has happened since. The claim number is: RE: [CL***] He then sent an email to ZA-insure *** and Genasys Ski Email *** Kindly note that the clients geyser was replaced last year that was under warranty ( Ref number : REF;***. The client has reported that the geyser is now not heating, we have duly appointed a plumber to assist Kindly find below feedback received confirming that the installation done under warranty is defective, Please assist in contacting client and assisting further, NB : Mrs. Omarjee (client) is copied on this email as reference. We then receive a reply from Stacy saying that, Customer to contact the plumber who installed the geyser. They send out the contracts or service providers to come and install or replace whatever needs to be fixed.

IT IS THREE WEEKS AND STILL NOTHING HAD BEEN DONE WITH REGARDS TO THIS CLAIM. THIS SERVICE IS DISGUSTING. and we are paying for this.