If you are stupid

I app**** for a home loan. Part of the process is verifying my employment. No one at SA Home loans contacted me to find out who they should contact at my employer. A person by the name of Loyiso sends an email to an equity portfolio manager at my employer asking him to verify my employment. This was brought to the attention of the consultant I was dealing with and the correct person to confirm my employment were details were passed on. This Loyiso person then sends a second email to the same portfolio manager. Kindly advise what disciplinary action will be taken against this Loyiso person. The very least LOYISA should have done was to find out who they should be dealing with to confirm my employment. Why did Loyiso email the same incorrect person a second time when they already had been informed that it was the incorrect person?