House insurance complain

I took an insurance in 2019 with SAHL and this year,last week to be precise.I Experiance a storm that damaged my house doors.then I called for emergency nor ASAP because water was getting into the house:anyhow I was not not home then only my wife and kids,you can imagine that.now they send someone who clearly gave me a clear intentions of non-approval and told me on my face that I was not home when trying to explain the whole thing Believe you me,I knew that they were going to reject my claim because the guy said there was no storm in our area as if he’s also staying around there Anyhow,my claim was rejected and someone called me to say they will send me an e-mail to show that how did it be rejected.while talking with the guy:he was so rude that I even asked for supervisor then she was also rude and she hanged up on me:I am so shattered like nobody can care My doors are a mess as we speak but am paying insurance Am not ohkay at all Can I please get help