Home owners insurance claim

<p>My geyser burst on 23 May, the morning of 24 My i call the 24 hour claim line and log a claim ref no SAH ********** .The operator told me the contractor will call me within 2 to 4 hours. At about 8.20 am the claims department phone and we re lock the claim with claim nr CL ********** , again the operator told me the contractor will call me within 2 to 4 hours. At around 13.17 pm i phone claims department to find out why nobody phone me, they said they will follow up. At 4.00 pm i phone again after i heard nothing from nobody, they apologised and give permission to use my own contactor. The geyser was replaced on 25 May and i mail the documetation to Sanele as instruckted, i phone on 26 May to confirm that the docs was received and beiing processed. On 31 May 8.20 am i phone again to hear wat the hiccup is with payment, the operator told me that they will send me a cash settlement form within 30 min . At 12 pm i phone again to enquire about the form, the operator tod me they will send it during the day. Today is 1 June no form received nor any communication from claims department. </p>