GOING THE EXTRA MILE

We recently app**** for a further mortgage on our home and after a few hickups initially, I ended up dealing with Esay Gounden. She was always very helpful, both telephonically and via e-mail. She would explain if there was something amiss or unclear so that we could get the correct documentation through. All in all she was an absolute star and I love dealing with people like her. She is one of those few gems who takes pride in her work and is really prepared to go the extra mile to get something done. Our application was approved and I believe it has a great deal with Esay's assistance and her dealing with our application. So, a big thumbs up to you, Esay - S A Homeloans can be proud to have someone like you on board. Thank you very much, keep up the good work, and you're a prime example of what customer care is all about!