Getting my Kitchen Cupboard and my My kitchen door replaced with

SA HOMELOAN INSURANCE is good but the employees are ***********. my first claim was on the 25th of November 2020. I have a CL......... number and Sanele Magwaza is working on my claim. I've got my gyser replaced and im happy about that atleast she got that right. 2. I have received an email from her on the 7th of Dec 2020 that she is still reviewing the report from Kitchen and Cupboard Warehouse and will come back to me within 2 working days, until today she hasn't come back to me. I have been following up and spoke to her colleagues because she is always not available to speak to .Her colleagues have left messages for her to call me back but she hasn't.Yesterday I called around 10 am left a message and I was told she will come back to me , but she never called. I have done follow ups more than 4 times with no luck. 3. Im still waiting to get my door fixed , up until today I don't know how it is going with that. To my honest opinion SAHomeloan Insurance is the best but the employees are not doing their jobs properly. All I need is to be updated on what is happening with my claim, Sanele do your job dear if you have so much to do please speak to your bosses and get someone to assist you.