false hope and no transparency / ***

Good day

I have recently app**** for further lending on my home loan as renovations was approved by SA Homeloans 2 weeks ago, i have never skipped any payments , i have also provided SA Homeloans with a debt clearance certificate . I was given false expectations when I app**** and advised what amount I qualify for . I send my payslips and statements , as i am received a very good salary , Lesleigh the consultant emailed me and ask for more statements and latest utility bill, the bill was send with original application few weeks ago. I am paying my rates more than expected to City of Cape Town, and I also send proof that i brought my levies up to date that was in arrears . Furthermore the only account on my name is RCP which i have arrangement in place with standard bank, i send them proof to see I am paying it . after all this efforts they declined to borrow me the further money which in fact is my own money i paid into my bond. I went to FNB they offered me yesterdayy06/12 R220K immediately as my credit score is good . I feel i am being prejudiced by sa homeloans , and i would like them to resconsider , I have app**** to move my bond to FNB , which will not be a problem. Lesleigh advised SA Homeloans want me to settle municipal arrears 1st , which i can do no problem. the other acc i am paying off monthly , as i do not have that significant amount at this stage to settle . I want to know how is this treating customers fairly , i received vehicle finance for almost R500K few weeks ago only sa homeloans dont want to help their own client of 7 years. If i do not get a satisfactory response would like to escalate this matter to Ombudsman or other authority