Failing to respond to email communication and unwillingness to assist financially stressed clients

I hold a bond with SA Homeloans. Due to the negative impact of the pandemic my employer decided to cut our salaries. This oviously affected my monthly payments nad I advised SA Home Loans about this and provided proof of the same wriiten by the employer. In my email sent 14 June I asked SA Home Loans to review my payments with possibility of favorable arrangement as a response to my situation. SA Home Loans has decided not to communicate with me at all. My emails are not responded to. In the past SA Home Loans responded promptly whenever I wrote them. I am unhappy about the conduct of SA Home Loans. The government has indeed requested all businesses to hold hands with their customers and clients in this difficult time. Clearly failing to respond to email communication is hardly cooperating to assist stressed consumers to meet to continue honoring obligations.