Extremely Poor Service for a simple geyser claim

<p>It going to almost a month since notifying SAHL insurance of the burst geyser, it happened on 07/08 Jan 2017 when our geyser burst and we had a plumber replace the geyser, submitted all the documents that Monday (9th) took your office another week before sending incorrect forms and had to wait for the correct ones to be sent. We have called on numerous occassions and only excuses or the Sanele the consultant avoids our calls or gets her colleagues to speak to us. We spoke to the manager and still not much has happened. We sent the signed AOL on 19/20 Jan 2017, to date no payment has been made - when we called again today to query payment, apparently we didnt send it??? The consultant checked and said oh, it is here??? what the hell is going on there... all we want is our money we spent, we are forever calling and following up with your company. We have spoken to Sanele, Jade, Shakira and a claims manager (not sure if he is a manager) because even he told us payment will be made within 5 - 10 days, still waiting... We are pensioners and have to suffer to get paid out for a simple geyser claim. This has been the worst experience and service we have ever experienced. SAHL Insurance is the worst company to deal with, not very helpful. It is pathetic that you treat your customers this way! We want our monies paid by this Friday. We also want to know of the process to cancel this **** insurance, we would rather pay another insurer for better much service! I need this claim sorted out ASAP!</p>