Extremely Bad service with a bad attitude

I received a call from RINATA DORASAMY in the collections department, if your account is in arrears by one month, does this a reason for your consultants to be disrespectful and plain down rude, she even with as far as dropping the call on me, talk about bad service, we living in a very difficult economic time, you should teach your consultants empathy for your clients, a little respect goes a long way, as a single mother raising my kids alone in these times is so difficult, all we ask is for respect as customers and a fair over view not being treated like yesterday's trash.