Disgusting Service - Do not choose SA Homeloans as your Insurance Provider!!!

Hi Reader,

Don't be fooled by the illusive billboards & other crafty marketing strategies used by SAHL to reel you in....their post service & support is absolutely shocking and make no mistake will leave you as a loyal paying customer stranded.

With the recent torrential rainfall, my property have experienced some damage to the roofing & ceilings, with the inevitable threat of collapsing on my family. I have initiated a claim over a month ago & with several calls to the contact centre (at my expense) & I receive a standard response, "we have not received the report from the contractor and you will be contacted once the claim has been assessed". I am extremely frustrated at the lack of urgency & in my opinion I fear that the SAHL Insurance division is a millennium behind the competitors.

As a consumer you are left with a bitter taste & in the event of an incident, you frown at the service that is to follow. As a result of my recent ordeal I am inclined to believe that SAHL is a company that does not have their consumers best interests nor are they empathetic of their consumers situation. A clear example is when you review other "poor service" related reviews, SAHL does not have the decency of providing a response.

I am yet to receive a call from SAHL.......I will be sure to provide an update on the result of my claim & pending an Ombudsman inquiry.