Disgusting service.

SA homeloans

On Saturday the 12 September 2020 the plumbers came to do an inspection on the geyser. The plumbers was notified that the water is leaking into the bedroom, yet they never closed the inlet to the geyser so that the leaking can be stopped the bedroom cupboards are all wet due to negligence of the plumbers, On the 14 September 2020 The plumbers came at 15:00PM (The plumbers left the property at 20:30) While they were disconnecting the old geyser not sure what they did but the water started coming out of the ceiling, the plumbers damaged the ceiling leaving a hole in the ceiling the water damaged my computer monitor keyboard and the tower. The water fell on the bed floor damaging a lot of personal belongings.

The bed was soaking wet and when reported to the plumbing company the recommendation was that a plastic be put on the bed to resolve the issue wanting my family to sleep on a wet bed.

I am disgusted with the service and all the damages to my property. I have enough evidence of this to be taken further. I am following the process to see what the insurance is going to do about this. The plumbers were happy to replace the ceiling from their side and the monitor and keyboard and that was it. I am disgusted with the recommendation provided and that SA home loans has a company like this working for them.

I am happy to take this to the financial ombudsman should I not be happy with the outcome or the resolution to this. Due to negligence of a 3rd party appointed by the insurance. I await feedback from you on a resolution to this mess. There are a few videos that i have that i would like to share to show the qaulity of work provided.