Disgusting SA Homeloans Insurance

I am absolutely disgusted in the service I have received at the Insurance Department. I cannot tell you how many countless times I have had to call and waste calls regarding feedback to my claim which was put through on the 1 November 2023. I am still waiting for feedback. I have been told I was 27% under insured but in fact SA Homeloans did the measurements and the quote for the building insurance. I claimed for a geyser that leaked about 2 years and there was no issue and ceiling was even repaired. Now I get told I am under insured, and it has taken them so long to sort this out. In the meantime, this is the second month I have lost rent on. Will SA Homeloans be paying the 30k rental loss??? I highly doubt that! SA Homeloans Insurance, pay up so that I can repair this house. I get told nothing could be reviewed on Friday as they went home early. Is that my problem? Get your act together and pay what you owe and what we pay for!!! Next I am reporting you to the Onbudsman!