Disappointment Regarding My Home Loan Application – Submitted 22 August 2025

Dear SA Home Loans Team,

I am writing to express my deep disappointment regarding the handling of my home loan application submitted on 22 August 2025.

After nearly two months with no meaningful feedback, I had to follow up multiple times, and only after my second request did I finally receive a vague and unsatisfactory response stating that “the valuation is lower than expected.”

This explanation, provided after such a lengthy delay, is unacceptable. If the valuation was indeed the determining factor, this information should have been communicated promptly and clearly, not after almost two months of silence. The lack of proactive communication and the unclear reasoning provided reflect poorly on the service I expected from SA Home Loans.

I kindly request a detailed explanation regarding:

When the valuation was completed, and why there was such a long delay in communicating the outcome.

What exactly “valuation is lower than expected” means — specifically, how it impacts my application and what options are available to me moving forward.

I trust that my concerns will be taken seriously and that I will receive a proper explanation without further delay.

Kind regards,