DISAPPOINTED CLIENT.......... BROKE .............. WITHOUT WATER

Hi recently bought my house 3 years with sa home incl. insurance this morning 07:10 i called to claim by geyser leaking. Im paying them all in time plus extra and the sevice i got today was so poor. Firstly they tell access R740 if the geyser is not on warranty. Then ok but im only 3 years here and just myself and my Son that lives. My toilet hygienically is not clean we bee without for 2 days. After all plenty phone calls i made plumber only pitched 13h30. My frustration was already up. On top that plumbers removed my geyser today which is still outside and they left. i had to ask a friend of to bring the geyser inside. Then plumbers calls me to say the insurance i must pay for my own material which they said its R2500.00 but the plumbers firstly it is R750 for access so why are the insurance and plumber giving different access fee price and NOW I MUST STILL PAY R2500.00 FOR MY OWN MATERIAL. Why did i then take out insurance on my house. A geyser is not a small i' m to this time still with water. So I called to ask what the hell is this............... WAs then told they will email me a form which i must complete and then they will pay monies my bank accout to buy my own geyser and to pay my own plumber. HOW THE HELL CAN INSURANCE TELL THAT COZ WHICH PAYING EVERY MONTH INSURANCE I ACCEPTING A DECEND SERVICE MY GEYSER TO BE FIXEDDDDDDDDDDDDD...................... So now myself and mly 10 year Son without water for rest week or dont when until i must my own geyser. if my insurance to deposit so i must according them get my own plumber i expect them monies to be in not later then 20hr im a single mother who can't pay for things and banks that does not keep to their contracts as i signed...........CLAIM NUMBER CL***.............. POLICY NUMBER ***

MS NATASHA LOVE