Disappointed

I am very disappointed by a company that always used to be great. I recommend them to my family, friends and colleagues. Now I am sorry. My geyser burst on Friday evening. I called the hotline and was promised it will be fixed on Saturday. I had to phone again and again, in total I called six times. Monday morning I phoned again and eventually someone came but only took pics and said they will come the next day to install my new geyser. Is this what I am paying for? The whole weekend without water!!!! I have 3 different ref numbers.