Claim lodged in Jan 2017 Not resolved!!

Item: SA Home Loans
Rating: 1
Author: Morne W

Riana Donaldson - 6:52 PM (16 hours ago) - to Sherette, me, Anele, Insurance Good day, It has been now another month and the maxidoor / trellidoor is still nit fixed. I had a discussion with Sherette and Anele would have contacted me and finalised everything. Nothing happened. What is the status now? Will the maxidoor be paid out so that we can go fix / replace it or will SA home loans get it done? Regards Riana Donaldson +27 82 ********** From: Sherette Jasson ********** com] Sent: 09 March 2017 08:40 To: 'Morne Van Wyk' ********** />Cc: Riana Donaldson <riana.donaldson@ flexenclosure.com>; Anele Zondo ********** Insurance (HOC) ********** />Subject: RE: Thank you for contacting us Dear Mr. Van Wyk, Claim number: CL ********** The Consultant attending to this claim is Anele Zondo who will provide you with feedback By copy Anele , please assist Kind regards, Sherette Jasson SAHL Insurance Claims Consultant T: +27 86 ********** | F: +27 (0) 86 ********** | C: - E: ********** W: www.sahomeloans.com From: Morne Van Wyk ********** Sent: 08 March 2017 07:50 PM To: Insurance (HOC); Nykita Coetzee Cc: Riana Donaldson; Sherette Jasson Subject: Re: Thank you for contacting us Please contact me (+***48) or my sister on Riana ( ********** ) Regards, Morné On Wed, 08 Mar 2017 at 23:06 Nykita Coetzee ********** wrote: Good Day Kindly note that I have tried contacting you on the listed numbers, but have been unable to reach you. Please could you contact me on ***or alternatively you may provide me with an alternate number in which I can reach you on to discuss the ambit of your claim. Look forward to hearing from you. Kind Regards From: Jo-Anne Naidoo On Behalf Of Insurance (HOC) Sent: 07 March 2017 01:45 PM To: ********** />Cc: Sherette Jasson; Nykita Coetzee Subject: FW: Thank you for contacting us Good Day Thank you for taking the time to address your concerns with us. We pride ourselves in delivering the best possible service and we can assure you that your matter will be treated with high priority. By copy Nykita: Please assist on behalf of Sherette us per email below. Regards Nykita Coetzee SAHL Insurance Claims Consultant T: | F: | C: E: ********** W: www.sahomeloans.com From: Morne Van Wyk ********** Sent: Monday, 06 March 2017 11:54 PM To: Riana Donaldson; Sherette Jasson Cc: Insurance (HOC) Subject: Re: Thank you for contacting us Hi Sherette, Any feedback for me after the quote from Maxidoor was provided? Need this resolve A.S.A.P. Regards, Morné On Wed, Feb 15, 2017 at 6:54 AM, Riana Donaldson <riana.donaldson@ flexenclosure.com> wrote: Hi, someone came to have a look at the electric fence but nobody contacted me about the glass door and trellie door also mentioned. Regards Riana Donaldson Skype: rianadonaldson Cell: + ********** 3442 -------- Original message -------- From: "Insurance (HOC)" ********** />Date: 2017/02/10 08:25 (GMT+02:00) To: ********** ********** />Cc: Riana Donaldson <riana.donaldson@ flexenclosure.com> Subject: FW: Thank you for contacting us Good Day Thank you for your email. A New Claims consultant will contact your sister shortly to assist as per the email below. Have a nice day further. Kind Regards From: Sherette Jasson Sent: Friday, 10 February 2017 07:28 AM To: Insurance (HOC); Feroz Shaik Cc: ********** />Subject: FW: Thank you for contacting us Good day, Please refer to email below from client Please assist Thank you , Insurance Hoc T: | F: | C: E: ********** W: www.sahomeloans.com From: Morne Van Wyk ********** Sent: 09 February 2017 08:53 PM To: Sherette Jasson; Riana Donaldson Subject: Fwd: Thank you for contacting us Morning Sherette, As you can see in below mail trail that we have been trying to register a claim for my property at 38 Visvanger Ave Rooihuiskraal, but thus far we are unable to do so. Help can you assist in getting this claim registered as we need to get the fence and security gates fixed A.S.A.P. At present I am in Auckland New Zealand but please find the email address of my sister which has power of attorney and would represents me in this regards. If you do need to get hold of me please email me or call me on my mobile +***48, remember that we are almost 11 hour ahead of South Africa. I have attached all documentation that you may need to find me on your system and information about the claim, if you still require more information please feel free to contact me (+***48) or Riana ( ********** ) Regards, Morné van Wyk ---------- Forwarded message ---------- From: Morne Van Wyk ********** /> Date: Tue, Jan 31, 2017 at 8:45 AM Subject: Fwd: Thank you for contacting us To: Riana Donaldson <riana.donaldson@ flexenclosure.com> Hi Sus, Hier is die claim submission notification. Snapshot of the screen en sommer ook die doc wat ek met die claim gesubmit het. Dankie baie...... Groete, Morné ---------- Forwarded message ---------- From: Regent ********** /> Date: Tue, Jan 31, 2017 at 8:42 AM Subject: Thank you for contacting us To: ********** Thank you for contacting us. This is an automated response to confirm receipt of your e-mail. Kindly allow us 48 hours to respond to you. We will be in contact should you additional information be needed. PS. Please note that we have installed a Customer Relationship Management system (CRM) to improve our service delivery to our valuable clients. Should you apply a read receipt to your emails and receive a 'Message Deleted' response, note that we have NOT deleted your email. All emails are converted from Microsoft Outlook to the CRM system then deleted from Outlook to avoid duplication. Rest assured we will NOT delete your email and WILL attend to your request. Warm Regards Client Services Direct T +27 (0) 11 ********** | F +27 (0)11 ********** E ********** />CUSTOMER CARE LINE ***| www.regent.co.za REGENT HEAD OFFICE 5 BOEING ROAD EAST, ELMA PARK, EDENVALE, 1609 | PO BOX 674, EDENVALE, 1610 Regent is an authorised financial services provider

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