CL *** | Disappointing Service

At 8h20 logged a call with SAH Insurance - Marcel advised that Premeshnie will call us and advise the details of the service provider.

At 11h04, received a call from Walter advising that a service provider will be at our premises at around midday.

No further comms received from SAH, called SAH at 15h30 requesting an update on our claim, the Call Centre Agent advises us that Premeshnie has requested that we obtain our own service provider, obtain a report and a quotation and send to her.

Premeshnie, according to ITUassist, they advised you at 11h45 to arrange for another service provider to attend to our claim, you did not contact us and advise same, you only mentioned it to us at 15h30 upon us calling you, that we need to find a service provider, obtain a report, and submit the quote to you for consideration.

Your total lack of customer support is very disappointing.

At 16h00, we have no idea what the way forward is in resolving our issue - so kindly help me understand what does our insurance premiums provide?