Bond Still Not Cancelled and Title Deed Outstanding

I am extremely disappointed with the service received from SA Home Loans. It has now been one year since I settled my home loan account in full, yet the bond has still not been cancelled at the Deeds Office and I have not received my title deed. What makes this situation even worse is that for the past several weeks I have sent numerous emails requesting feedback, all of which have been completely ignored. No explanation, no progress. This is unacceptable. I fulfilled my obligations by paying the loan in full, but SA Home Loans has failed in its duty to cancel the bond and release my title deed. The lack of response is negligent and unprofessional. I urgently expect SAHL to finalise the bond cancellation process, deliver my title deed, and provide me with written confirmation of timelines.

Kind regards,

Gert