Below standard service provided

My outmost dissatisfaction is with SAHomeloans Home Owners Insurance. First when i placed a claim for fixing my swimming pool due to water damage, causing the pool to swell on the sides: firstly the claim was allocated to one of their consultants named Camelon. Firstly i would phone every week to make a follow up on my claim. The claim took four months for them to decline it twice. Every time i will place a call twice a week and the consultant will promise to check with management and revert back to me but with no avail for more than four weeks. And at most when i phone i get told he is on lunch and they will ask him to give me a call. Please realize this happened for months with no response from the allocated consultant.

Secondly the decline reasons provided for the claim were unclear and unsatisfactory but i felt i will not waste my time and chase this company hence i changed my homeowners insurance to ABSA. This change is based on poor service from them keeping you in the dark of what’s happening and on top of that the service providers they use to asses the damage to property are also not satisfactory. It so happen that i phoned the guy who did an assessment in my house a week later, and he didn’t know what he submitted to SA homeloans. I’m fine with the decline they did but the long process followed having to chase on them using my airtime and staying long on the phone being placed on hold. This claim procedure lasted four months with no avail.

I would not recommend their service to anyone. I have since moved my home insurance to Absa and shortly will be moving the whole bond from SAHomeloans to ABSA.

Highly dissatisfied with their service and interaction and to me they get no rating. Useless service provider.

Regards Mandla