Be aware, SA Home Loans customers!

We had our bond with SA Home Loans and a Home cover policy throughout the period of the bond and even when we paid off the bond we continued paying for the Home Cover. We had our geyser replaced when it burst about 2 months ago with no problem. Then a pipe burst in our bathroom and flooded one of our bedrooms completely and partially flooded the other two bedrooms damaging the carpets irreprapably. I phoned SA Home Loans and was told that they did not cover burst water pipes or any damages caused by such an occurrence. I phoned a second time after speaking to my plumber and was told the same thing.

How is that possible after paying for Home cover for the 20 year span of our bond and then continuing to pay for the cover once we had paid the bond off for almost another 4 years that when we had this catastrophe that they would claim that burst pipes and any damages caused by such an event are not included in the house cover? What a slap in the face for such faithful continued support over a period of almost 24 years to be rejected by a mere technicality when we needed help so desperately. It's an utter disgrace!