Bad services

I am sending this email in dissatisfaction of my insurance provider SA HOME LOANS Insurance I have been having issues every time I lodge a claim. I received the worst service from SA Home loans insurance after I submitted my claims for my bathroom damages on the wall, it almost two weeks waiting for the outcome, they keep saying they are still waiting for the report from the assessor the other two claim had already been rejected on damaged garage motor and damage stove all the claims were rejected. They do not even communicate I had to call in order to get update of my claims. Am tired of fighting for something that am paying every month this is not the first time a have terrible experience. They do not care about their clients and their property; it is like their insurance is a **** that is eating clients’ money every month without assistance because in order to get assistance you need to fight. Recently I was told to take the matter to ombudsman. I don’t think I deserved to be treated like a street kids. I have a white colleque who also claim what am claiming two years ago and his claims were approved same time without any battle. But for some of us who are black the treatment is different I don’t understand what kind of criteria they use when they made decision maybe the decision it depend on the colour of the skin, but is sad for me because am black. T I have referred more than 10 clients or people to SA home loans, all of them managed to switch their bond to SA home loans. Now am forced to share my bad experience with SA insurance with them when it comes to claims so that they can be aware of what to expect from SA home loans insurance when they are in need of their assistance.

I would like to share and warn all members about my shocking Experience with SA Home loans and especially their Insurance Department.