Bad Service: Jul’24 claim still pending in Sep’24

I have been waiting for SAHL to pay out my claim or send people to my house to fix my ceiling however this has not been done. This is a claim that has been pending since July 2024. We are in September and there is still no movement or communication from SAHL HOC department. I spoke to an unprofessional manager in the HOC department Carien who told me there is no way she can remedy my situation , she did not reassure me , she was stumbling over her words and generally sounded very bored over my complaint showing no compassion and urgency. She has no people skills and lacks conflict resolution skills. I was told that the reason my claim had not been attended to was because Ryan, the original claim handler had left the company. Imagine that, so every time a consultant leaves there is no way the company does an internal claim allocation to other consultants to ensure claim neglecting? That’s ridiculous, I honestly also just want to change my bond and move to another FSP because SAHL sucks .