Bad Service

My Experience with SA Homeloans is VERY bad, Me and my Husband app**** to switch our home loan form one bank to another bank, Last year 29 June 2023 I did apply for the loan, SA Homeloans did inform me that on my husbands name his credit card is in arrears, so we did pay it, So on 10 Oct 2023 I did inform the lady of it and she then started the application, on 18 Oct 2023 I did send all documents. NO reply from Her, on 21 Jan 2024 4 Months later still no word, not a its decline or what so ever. We then when to Capitec to switch the loan our self, but what we did not know is they use SA Homeloans so I told the lady at Capitec bank, We then send in a new application on the 21 Feb 2024 by my surprise the same lady who was suppose to help last year Her brother is now the agent. All document s was sent in from Capitec. Up and till now NO response form them. I did call on Wednesday to find out and he only said he did sent a email where he needs more documents, I did not receive this email. I them called him again today and still I have not received the email. I we did not get the loan let us know, there is other banks who is willing to help us.