Bad Service and **************

27 July I called SA Homeloans home owners insurance to report that my geyser had a burst. I was told a supplier would be in contact with me that day. Later on a supp**** called confirming an appointment for the same day towards the afternoon but they never showed up till today. From Tuesday I have been calling and I'm being given the run around that the supplier is coming. Its winter and I have no hot water and yet I pay for this service but now I,m refused service. Cos if a supply doesn't want to attend a call out then find someone else. How am I suppose to bath my kids with cold water?