BAD SERVICE

Highly disappointed and unhappy with the poor service received from SA HOME LOANS. I've registered a claim for my Borehole pump on 17 March 2021 and Camelen was appointed to handle this claim. Its three weeks later with No feedback/ No Updates from SA HOME LOANS and I need to call them for progress. Its evidence that SA Home loans isn’t serious about customer service as they can’t process my claim /replace the Borehole pump. I am with SA Home loans for many years without any premium lapse and sure I will receive a call without any delay if I miss a premium. Sorry to say but this is really bad service, and I hope that you will act swiftly to my complaint in order to remedy the situation.