Bad Service

<p>Claim Number CL ********** </p> <p> I am bitterly disappointed at SA Homeloans Insurers and would like to share this as these companies get away with ****************. I have been a client of SA Homeloans and SA Homeloan Insurance for almost 10 years, we have been paying our bond and house insurance faithfully for all this years. To date I have one claim for burst geyser. We all know that Cape Town was hit with one of the worst storms in 30 on 7 June 2017. As the result of this storm my carport roof/sheets blew off and my front door was also damage. It took the insurers inspectors came out 4 days later. I stay about 250 meters from a school and have cars driving up and down as a result of this I asked a friend to help me remove loose sheets for safety of children and cars driving past, safety was my main concern. When I lodged my claim I told them I had remove the balance of sheets that did not blew off because it was a danger to children in cars. I was told I was supposed to leave it, with winds blowing at speed up 100 km per hour until their people came out, and they came out 4 days later. I was not willing to endanger the lives of innocent people. This morning after numerous phone calls and nagging I was told be SAHL Insurers they are willing to replace front door and only willing to pay 50% of what roof sheet will cost and according to them it is about R2000. I went out to find out price and the cheapest quote I received was R6000.00 for roof sheets. This is so unfair, we pay these insurers faithfully every month and when it time to claim they are full of nonsense. This same SAHL Insurance expected my to pay 2 x access fees went my geyser burst, I was told they have to send out 2 contractors and we must pay both access, the one is the plumber to replace geyser and the other a company that needed to replace ceiling, the ceiling is still damaged. This is crazy, it is one claim even if they send out twenty contractors how the hell can we pay for access to all? This is **************** and I would like to know if there anyone out there who experienced the same, to speak out because this needs to stop. I need my friends to share so that SAHL know we are fed up with this day light *******. I am seriously considering to change my Home Insurers. I am disgusted and will do everything in my power to correct this, companies like SA Homeloans Insurance cannot get away with robbing their own clients. If your geyser burst that will reult in your ceilings and walls damage, I was told to pay access twice and they did not have the decency to send out the second contractor. We pay for a service and expect that insurance companies honor their side. I am so disgusted</p>