1 reviews | Active since Oct 2018
Bad customer service by SAHOMELOANS
Good day
I currently have a bond that is financed by sa sahomeloans and also have building insurance with them. On the 20 April 2021 I had an incident at my house the flexi pipe burst and the house was full of water. The water damaged my wall wardrobe, interior doors, external doors, tv stands, baby cord, wall and home theater system. However the home content Insurance which is not sahomeloans replace my home content sahomeloans was supposed to assist me with wall wardrobe and doors, my claim was approved.
The problem is have, sahomeloans said they will only repair the damaged part of the wall wardrobe they can't replace is against their policy and processes, personally I felt they should have replaced the wall wardrobe. With regards to the door they service provider they appointed to asses my door on his report recommended that the doors be replaced as they were damaged by the water by sahomeloans refuse and decline the report of replacing the door, instead they will only vanish it.i am worried in a near future my door could get swollen due to damaged.
I humbly request that you assist me to ask sahomeloans to pay me the money to buy new doors, as they will rather pay service providers to fix my items not to the satisfaction of their client. I think I don't get value for my premium that I have been paying on a monthly basis.
I spoke to the consultant her name is samkelisiwe mthembu who was not helpful and spoke to a lady manager in insurance section, when I raised my concerns she said I am emotional and personalizing the issue,l.
I felt illtreated and poorly serviced.
My claim number is CL***
Kindly assist me resolve this matter as you always do
Thank you
Regards
Makgolane Mahlabe Lucas
Thanks for your intervention...however I am still not happy because now the service provider appointed by sahomeloans came for measurements, they are saying they have ordered materials and sahomeloans now they are saying the are going to deduct costs for materials on my claim even do, I have indicated my unhappiness about how they are planning to fix my property, they were insisting of their repairs until I reported to you hello peter, the materials will not even be used at my place as I will change the whole things and funds that were approved I don't think they might even be able to cover the whole project.
I don't understand why sahomeloans they are bullying me with their processes, the process is emotionally tiring and it has affected me and my family. If they don't want to do as we agreed by cash settling the whole claim as agree they should leave and not bring any service providr or materials that will not be used in my home.
Please hello peter, help me by asking sahomeloans to cash settle my entire claim so that I can satisfactorily fix my property the way that I will be happy.
Your assistance is always appreciated.
Regards
Makgolane Mahlabe Lucas
CL***
Thanks for your intervention...however I am still not happy because now the service provider appointed by sahomeloans came for measurements, they are saying they have ordered materials and sahomeloans now they are saying the are going to deduct costs for materials on my claim even do, I have indicated my unhappiness about how they are planning to fix my property, they were insisting of their repairs until I reported to you hello peter, the materials will not even be used at my place as I will change the whole things and funds that were approved I don't think they might even be able to cover the whole project.
I don't understand why sahomeloans they are bullying me with their processes, the process is emotionally tiring and it has affected me and my family. If they don't want to do as we agreed by cash settling the whole claim as agree they should leave and not bring any service providr or materials that will not be used in my home.
Please hello peter, help me by asking sahomeloans to cash settle my entire claim so that I can satisfactorily fix my property the way that I will be happy.
Your assistance is always appreciated.
Regards
Makgolane Mahlabe Lucas
CL***