Bad customer service

Made an application for a home loan 9/2 and no response whatsoever until I followed up.My otp expires Monday and I still dnt know what's the status of my application. Heard so many great reviews Abt them but I'm not convinced! I thought if a consultant is appointed to your application the/she would at least keep you updated! A more personal and invested in a potential client approach would improve their image and be positive to the business. Who knows maybe this review would encourage their stakeholders to train their consultants. The one assigned to my application confirmed receipt of my docs but after my query sent me the same form to complete again! So what happened to my initial application! Meaning it was never attended to! Checked the track yr app status..it was showing gathering information...yet she confirmed receipt thereof. At my wits end and disappointed