BAD CLIE T/CUSTOMER SERVICE

My bond was settled, February 2024 and I received a paid up letter, together with a form to indicate if I wanted to keep bond account open and Home Insurance in place.

They wanted R8500 to cancel bond and I had to raise funds to do it. Insurance I wanted to be debited against my personal bank account.

This document had to be signed by bond holders which is basically myself and my spouse.

She however had a stroke two years a go and is confined to bed, her signature differs from past. They were not prepared to accept this, despite mecsending copies of her signature in front of Commissioner 9f Paths, which diferred every time.

There response was to send a change of signature document, requiring her to sign like in past, with her new signature. She can't remember how her signature was in past.

I was prepared to take her to any of their offices in our area, that she signs in front of them, this offer was declined.

I was informed that this will be referred to management. Till today I had no response, despite speaking to their help desk and consultants. Always refer to management.

Now they have debited bond account wirh insurance and put me on ITC for not paying my bond?

My personal information and payment history were also shared by error to an u known third party. What is my recourse u der POPi act.