BAD ATTITUDE AND POOR SERVICE

I reported my oven broken to SAHL on 09/03 and they sent out a sub-contractor by the name of JOVEN. Claim Number ***. <br> <br> I heard nothing back from anyone after the sub-contractors visit on the 10th. I called JOVEN directly and spoke to receptionist who said she would get technician to call/explain. I still heard nothing back from anyone, JOVEN or SAHL. I called SAHL's today 22/03 and they tell me that they got a report on 11/03 that the oven is not faulty and needs the timer set!! 1) no one bothered to follow up with me 2) if anyone bothered to they would have found out that its not a timer issue, evrytime the time is set the oven comes on but later turns off. <br> 1st call centre person I spoke to wouldn't allow me to present my frustrations and disgust in the service and put the phone down on me. I called back and spoke to an even more inconsiderate and totally unprofessional supervisor by the name of Coreen Button. Who flat out told me from the start without even looking at my claim status that there is nothing that could do for me, would not let me finish talking and made it clear that as a customer I meant nothing even though I have been paying their fee each month for 4yrs