Attitude Problem

App**** for further advance. Sent through documents requested only to get a call from Rita Reddy who was from the beginning of the call very rude and condescending with me because my bookkeeper had not sent the right information required. I had not checked the information that he had sent and just sent through. She was very unprofessional and tells me I should read all the documents before I sent them. Tone of her voice and her lack of customer service angered me - she made me feel like a idiot. I had no problem with getting the correct information to send to her but the manner in which she treated me was as if she was doing me a favour by even speaking to me. I told her to cancel the application to which her reply was FINE. I would think that SA home loans would want the business - we had a home loan for over 30 years which was recently paid up so we are not new customers. She definitely needs to work on her customer service. Her attitude as someone who is supposed to assist people is non existent.