After 17yrs SA Homeloans will give you excuse upon excuse

The public needs to know SA Homeloans is honestly not very lenient, helpful, honest and fair. I've had my bond with SA homeloans for the past 17yrs now. Yes life can be unpredictable we all know that. Back track 2022, I've attempted a few times this year. To get further lending from SA homeloans. 1st attempt my credit score is to low it should be 635 " they using Transunion union. I even sent them my report as their score was lower. App**** again every time my score is too low. Currently my Transunion score is over 700. Today they told me No we don't use Transunion we use an Internal scoring system. Just beware we are being **** to. Fortunately for us these calls are recorded. My problem is yes I'm attempted to App**** a few times but seriously I'm a client for almost 20yrs. Surely the past few months shouldn't be all you based your decision on. Secondly I'm already pay R10 000 on my bond. I'm supposed to only pay +- R4000. For goodness sake 🙄 please give me better excuses. I would definitely not recommend SA homeloans. All I want to do is a few improvements in my house. I'm so disappointed. Not once and I mean once did they mention an internal scoring system. In fact one lady I spoke to said wait a month or 2 than we can check your score again. My screen has gone up since Jan 2022 , it's was around 620 something to Jul 2022 to 713 . I mean seriously who is fooling who here. Just don't ever take a bond with them. Not worth it especially after 17yrs useless. Stick to the big boys in the market. SA homeloans is a waste of time . Useless they will frustrate the hell out of you