Very unhappy and dissatisfied!

I am extremely disappointed with the service I received from SA Homeloans Insurance. I submitted a claim after my swimming pool pump stopped working, and despite providing all the required documents and cooperating fully with the process, my claim was rejected without a fair or reasonable explanation. It felt as though the company had already decided to deny the claim rather than properly assess it. In fact the Service Provider appointed by SA Homeloans Insurance, Poolman did not even remove the pump, they took a photo and switch on the pump and based on that compiled and submitted a report to the Insurance company, whereupon the Insurance company rejected the claim. After being a loyal customer for more than 30 years and paying my premiums on time, I expected better treatment, transparency, and professionalism. This experience has left me feeling frustrated and completely let down by a company I trusted to be there when I needed support. I would caution other customers to review their policy carefully and think twice before relying on SA Homeloans Insurance to honour their commitments.