AG
AMELDA G

1 reviews | Active since Nov 2012

31 Oct 2025, 11:11

Useless service AGAIN

Once again, I have to vent. My pool pump stopped working. So I logged a claim. Off course it was rejected, Wear and tear and policy wording etc, I don't even know why I have bond insurance, as every claim gets rejected. Any excuse not to pay. But I can get a contractor at my cost. For what? Are the SPs they use not qualified enough? Why should I get someone at my cost to dispute this claim. I am so sick and tired of SAHL and SAHL Insurance. I wish I had the money to move my bond elsewhere

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Replies (1)
SA Home Loans Insurance
SA Home Loans Insurance's reply03 Nov 2025, 14:29
Official
Hi  Amelda. Thank you for reaching out and sharing your concerns. We truly regret to hear about your ongoing frustrations with your recent claim experience and understand how disappointing it must feel when an outcome doesn’t meet your expectations. We have referred this matter to the relevant team who will be in touch with you.

Regards
The SA Home Loans Team