cG
candice G

1 reviews | Active since Dec 2014

10 Jul 2025, 08:07

STAY AWAY! NEVER ABLE TO ASSIST WHEN YOU NEED THEM

Hate that I even have to give them a star. Our insurance claim was rejected for the second time. With the heavy rains our pool collapsed. They sent someone out to assess and from the minute this guy walked in, he looked only for faults. Didn't ask any questions, he walked in with the intention of rejecting our claim. What's the point of having insurance of you never assist us when we need assistance. Our pool was approved on our plans, we used a registration business to install but ofcourse anything to reject us. Im absolutely looking to move my insurance immediately and soon after my bond as well as my entire business from you guys. I WILL NEVER RECOMMEND YOU TO ANYONE. SAHL IS NOT THERE WHEN YOU NEED THEM!!!

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Replies (2)
SA Home Loans Insurance
SA Home Loans Insurance's reply10 Jul 2025, 08:28
Official
Hi Candice.  Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration this has caused you, especially during an already stressful time with the damage to your property. We have referred this matter to the relevant team for their assistance.

Regards
The SA Home Loians Team 
cG
candice G's update10 Jul 2025, 08:43
Reviewer Update
Im sure everyone gets the same response but nothing ever gets done.
It's sad that you guys easily take people's money but put in no effort to assist. How does one guy come out and without an intention to even help but immediately rejects the claim within a few hours of receiving the report.
It's ridiculous to say the least. What are people then paying for? Why waste money on a company that doesn't put anyone else's best interests at heart. I've heard complains about SAHL but was stupid enough to continue with them. So in order to contest the rejection, I have to get an assessor and pay out of my own pocket just to be fought by sahl again and have my claim rejected again? Does that make any sense?
Just face it..
You out here just to take people's money with absolutely no intention of ever assisting.