SAHL - Insurance specifically

This relates specifically to Insurance, I am quite happy with the Home loans side. Related to Insurance, I have had claims denied by SA Home Loans Insurance and have requested escalation and lodged formal complaints to which no response or reference is received. Equipment provided under a claim has failed and requests for warranty period are ignored, as well as requests again for escalation to a manager and after this was ignored, a formal complaint are all ignored. This has now been lodged with the respective Ombudsman as apart from an automated acknowledgement, no further communication is received, even a request for a copy of the schedule. I would not advise anybody to use them as their service levels are tragic (imho) to say the least. They seem to try find every reason possible to deny any claims. Requests for escalation contact details are ignored.