SA Homeloans insurance claims beware of insurance ****s to avoid payment

I am writing to express my deep disappointment regarding the recent service experience related to our air conditioning claim. This is our first claim on our aircon, we were horrified at our experience. while we freeze, we were told by Sanele Nokubonga Magwaza our claim has been rejected, we need to appoint our own aircon consultant/repairer and then the assessment will be checked against the assessment from KDM Electrical.

The communication from Sanele was entirely unacceptable. Not only was it lacking in clarity, but it also showed a complete lack of empathy and basic customer service skills. As longstanding clients with a bond since 2005, our records will show that we have never been in the habit of submitting frivolous claims. Given the amount we’ve paid to SAHL over the years, we could have purchased a second property outright — without ever claiming.

To add insult to injury, the technicians sent to assess the aircon were from an evidently underqualified company. They arrived in a dirty vehicle and conducted themselves in a highly unprofessional manner. This not only reflects poorly on your standards but also raises serious concerns about the credibility of your service providers.

One cannot help but question whether this is part of a broader strategy — an orchestrated effort between outsourced contractors and insurance assessors to manufacture grounds for rejection, ultimately to avoid payouts.

We expect and demand a far higher standard of service, professionalism, and accountability from an institution we have trusted for two decades.