S.A Homeloan - Lack of Professionalism Finalizing a Claim

I am writing to formally lodge a complaint against SA Home Loans regarding the handling of my recent insurance claim. SA Home Loans appointed a service provider to repair my roof, whose workmanship was not only substandard but left the roof in a worse condition than before. The contractor used silicone to seal cracks and damaged additional roof sheets during the process. Furthermore, they failed to dispose of asbestos roofing material in a legal and safe manner, leaving broken sheets on the roof. These were subsequently blown into a neighboring property during heavy winds, creating a serious health and safety concern. Despite these issues, SA Home Loans has declined further repairs, citing inaccurate information provided by their contractor regarding the age of the house and roof. This misinformation appears to have influenced their decision to reject my claim. I have already paid a R1,500 excess fee, yet I am now being told I must cover the full cost of repairs myself. I am also now responsible for managing my neighbor’s grievance, which may escalate to legal action due to the improper handling of hazardous asbestos material. I respectfully request that this matter be investigated and that SA Home Loans be held accountable for the poor management of my claim and the negligence of their appointed service provider.